5 Ways to Fight Showrooming Frustration A Distributor Channel Marketing Moment By Desiree Grace   Showrooming – the ultimate time-waster and frustration-factor. It’s a battle out there. Customers arrive, get you excited, then leave. It’s worse than seagull management, you know, those folks who fly in, drop a lot of sh—, then leave. Showrooming customers are a close relative of that pesky bird. Surely, you’ve heard of Showrooming. This variety of birds is the annoying customers who waste your time in the showroom or counter. They suck up an hour from your lighting specialist, then buy the product online because someone is selling it for a few dollars less. They walk out smiling AFTER getting educated by your specialist or salesperson. The good news is you’re not stuck. There ARE ways to prevent this. Savvy retailers, like industrial distributors with counters or showrooms, are smarter than the average bird. These strategies work. You have options with successful track reco...

Tools of the Trade: When Promotion Beats Advertising By Desiree Grace Sometimes you need a hammer, sometimes you need a mallet. Sometimes you need a crowbar, and other times a pry bar is the right tool for the job. This holds for the marketing trade. You need the right tools for the job. In the case of good marketing, sometimes Sales Promotion is the best tool. Sales Promotion is an incentive used to motivate action. Your target could be end-users, the channel, aka distribution, or it could be business buyers, like the MRO buyer or government procurement gal. Whichever target market you choose, Sales Promotion is gaining in popularity because it is easily measured and is a great way to stand out from the competition. It can also increase the perceived value of your products and services, as well as add value to your channel. I like Sales Promotion because you can put together a strategy and execute it quickly, as compared to traditional Advertising. Also, you can undermine a ...

I have a special file on my computer where I store passing thoughts that should or could be additions to this blog.  Way back in January of this year, I had an idle hour or so in a cavernous international airport.  It was late afternoon and being an intemperate sort of guy, I could have easily justified a conversation with Jim Beam or Jack Daniels in one of the terminal bars.  The truth is, I was headed that way when I saw a nearly empty little conference area and instead decided to invest my time in thought.   Over the past 10 weeks of our coronavirus-based crisis, I have repeatedly visited my notes on inside sales.  Believing recessions and other economic storms serve to accelerate change, I feel many of the things on the inside sales “wish list” will soon move from “nice to have” to mandatory practices.  With this in mind, let’s review some points tied to inside sales. Customers judge our service on inside sales behavior. Long ago a customer commen...

Last week I threw out some thoughts on sales training for distributors.   The response was great, but I received more than a half dozen challenges from inside sales groups.   The overall feedback could be summarized as: Don’t forget about Inside Sales.   The comments reminded me of a couple of points: Outside Sale people may make the phone ring, but it is the service the customer receives when they call that keeps customers coming back (aka customer retention). Most customers gauge Distributor customer service by the quality of the Inside Sales team. Historically, distributors have focused on outside sales improvement… Experience shows when distributors invest in skills training (which is meager at best,) they tend to focus on the outside sales position.  A quick “Google Search” on the topic of “distributor sales training” brings up something like 28,600 results.  While I didn’t read all 28 thousand of them, I did look at the first twenty listi...